Refund policy
Effective date: October 6, 2026
OVERVIEW
TMSA MERCH is operated by SELLARTIFY LLC. Many products are made to order, decorated, printed, embroidered, engraved, personalized, or produced specifically for a TMSA school. Please review product details, size charts, personalization, spelling, color, school, and quantity carefully before placing your order.
CUSTOMIZED ORDERS ARE FINAL SALE. We do not accept returns or exchanges for customized, personalized, decorated, printed, embroidered, engraved, monogrammed, made-to-order, or special-order products, except when an item is materially defective, damaged in transit, incorrect due to a confirmed TMSA MERCH production or fulfillment error, or when applicable law requires otherwise.
This policy does not limit any rights that cannot be waived under applicable law.
ELIGIBLE RETURNS FOR NON-CUSTOM ITEMS
We accept return requests for eligible, non-custom items within 14 calendar days after confirmed delivery. An approved item must be shipped back within 14 calendar days after return authorization.
To qualify, the item must be unused, unworn, unwashed, unaltered, free of odors or marks, and returned with all original tags and packaging. Proof of purchase is required. Returns sent without prior written authorization may be refused.
Approved discretionary returns are subject to a 15% restocking fee. Original shipping charges are non-refundable. The customer is responsible for return shipping unless the return results from a confirmed error by TMSA MERCH or a verified product defect.
FINAL-SALE AND NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned, exchanged, or refunded for change of mind, incorrect size selection, or customer-provided errors:
• personalized, customized, made-to-order, or special-order products;
• products printed, embroidered, engraved, monogrammed, decorated, or altered after purchase;
• school uniforms or apparel bearing a school logo, name, number, title, or other decoration;
• crystal awards, medals, stoles, name plates, magnets, and other products produced for a specific person, school, team, event, or organization;
• gift cards, clearance items, samples, and products identified as final sale;
• items damaged through misuse, improper washing, normal wear, or failure to follow care instructions.
Minor variations in color, print placement, embroidery position, material texture, monitor display, or production lot are not defects when they fall within normal manufacturing tolerances.
ORDER CHANGES AND CANCELLATIONS
Please request an order change or cancellation within 2 hours after placing the order. We will make reasonable efforts to assist, but changes and cancellations are not guaranteed.
Once artwork preparation, material allocation, purchasing, printing, embroidery, engraving, cutting, or any other production step has started, the order cannot be changed or canceled and is non-refundable, except where required by law. If we cannot ship within the promised time, we will provide the choices and refunds required by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly. Contact us within 7 calendar days after delivery if an item arrives damaged, materially defective, or different from the item ordered. Include the order number, a description of the issue, photographs of the entire item and affected area, and photographs of the packaging when shipping damage is involved.
Do not discard the item or packaging and do not return anything until instructions are provided. After review, TMSA MERCH may, as appropriate, repair the item, replace or reproduce it, provide a partial refund, or issue a refund to the original payment method. Return shipping for a confirmed defect or fulfillment error will be paid or reimbursed by TMSA MERCH.
Claims resulting from customer-submitted spelling, artwork, school, size, color, quantity, or personalization selections are not considered production errors.
EXCHANGES
We do not offer direct exchanges. If an eligible non-custom item is approved for return, place a new order for the desired item. Custom and decorated items are not eligible for size exchanges.
REFUND TIMING
Approved refunds are issued after the returned item is received and inspected. Please allow up to 10 business days for inspection and processing. Your bank or card issuer may require additional time to post the refund. Refunds are normally issued to the original payment method; store credit is offered only when the customer agrees or where permitted by law.
RETURN AUTHORIZATION
All returns require prior written authorization. If a return is approved, return instructions and the applicable return address will be provided directly to the customer. Returns sent without authorization may be refused.
Returns must not be delivered to a TMSA school unless written instructions expressly authorize school delivery.
To request assistance, use the Contact page at https://tmsamerch.com/pages/contact and include your order number.